Hi Beth - I’m responding to the message you sent my VA here in the community to get feedback from others as well as your input.
“Hi Grace,
I forgot to mention that I noticed your godaddy domain name looks like it was reset in godaddy and isn't linked up to the site.
Please come in to live chat with your login info and the guys in chat will get that fixed for you.
Thanks for your help with this.
Beth”
I discovered last night that my site was down. I worked with Ryan in chat and we seemed to have fixed it. What we found was that my DNS settings had gotten changed. We both couldn’t understand how this could happen. We fixed it. If it wasn’t for Ryan, I wouldn’t have been able to fix this issue in a timely manner. Huge shout out to Ryan for helping me work through it.
I was on the phone for 2 hours with GoDaddy last night. And they could not tell me how the DNS settings got changed. They could only tell me when I changed them back to the right settings. So I’ve checked in again this morning with Blake and he says everything looks good.
Just posting to see if anyone else had any issues like this ever. And what other providers can I consider, that are user friendly for non tech people.
thanks.
